At Service Pay, we are committed to providing excellent services. However, we understand that sometimes things may not go as expected. Below is our refund policy.

1. Refund Eligibility

• Refunds are available for property purchases or bookings if they fall within the specified cancellation or return periods.
• Refund requests for property sales may not be accepted unless there is a clear violation of the terms or misrepresentation of the property.
• For rental bookings, refunds are subject to the individual property’s cancellation policy. Please review the property's terms before booking.

2. How to Request a Refund

• To request a refund, you must contact our support team within 7 days of your transaction. Provide your transaction details, and our team will assess the situation.
• Refunds are processed back to the original payment method, and processing times may vary depending on your payment provider.

3. Non-Refundable Transactions

• Some transactions may be non-refundable, such as when a booking has already been confirmed and cannot be canceled as per the property's policy.
• Service fees, processing fees, or other administrative charges may also be non-refundable.

4. Property Issues

• If there are issues with the property (e.g., it does not match the listing description), we will work with you to resolve the issue, including offering an alternative property or partial refund if applicable.
• In case of misrepresentation, you may be eligible for a full refund depending on the circumstances.

5. Changes to Refund Policy

• We may update or modify this Refund Policy as necessary. You will be notified of any changes through the platform.